Guest Service Agent

G'day Group, a leader in regional travel with over 85 properties and 300 parks across Australia, is seeking a Guest Service Agent for Kings Canyon Resort. The role involves providing exceptional customer service to guests in a remote outback location, connecting people to nature and communities.

Location: Kings Canyon Resort, Australia

Responsibilities

• Providing exceptional customer service to guests.
• Handling guest inquiries.
• Assisting with front desk operations.

Requirements

• Previous experience in the hospitality industry (preferred).
• Familiarity with RMS or similar reservation systems (advantage).
• Proficient in MS Office and computer skills.
• Well-presented, organized, and detail-oriented.
• Strong interpersonal and relationship-building skills.
• Flexible with work hours, including weekends and public holidays.
• A valid driver's license is essential.

Benefits

• Competitive pay and benefits.
• Accommodation and meals provided at discounted rates.
• Living and working amidst the landscapes of Kings Canyon in the outback.
• Discounts on tours and accommodation across the country.
• Opportunities for career development and learning, including structured training and mentoring.

Additional Information

• This is a remote role requiring living and working at Kings Canyon Resort.
• Role involves manual handling tasks including lifting up to 20kg, kneeling, squatting, handling chemicals, and using machinery.
• Candidates must provide authority for a Federal Police Clearance before employment.