DCX PHCustomer Support

Home-Based Customer Service & Production Coordinator

Remote (Philippines)PHP 35,000 – 37,500Posted today

A hybrid role supporting a U.S.-based client in the food manufacturing industry, focusing on customer service, order management, and production scheduling.

Location: Remote (Philippines)

Salary: PHP 35,000 – 37,500

Responsibilities

Serve as a primary point of contact for customers, ensuring timely updates and exceptional service throughout the order lifecycle.
Answer and place phone calls to customers, assist with inquiries, and follow up on sample requests and first orders.
Provide accurate and current information on services, pricing, inventory, and new materials.
Maintain and update customer account information, forecasts, and opportunities in CRM software (Salesforce).
Collaborate with Quality Assurance to address customer complaints and accurately document incidents.
Enter sales orders into Microsoft Dynamics 365 Business Central from email and drop ship portals daily.
Create shipping labels, release picks when inventory is available, and update drop ship portals with shipping and invoicing details.
Invoice shipped orders daily and send Certificates of Analysis (COAs) as required.
Monitor aging orders, proactively communicate issues, and escalate concerns internally.
Learn and back up all customer service tasks as needed.
Create and manage production schedules using the MPS module in Business Central, ensuring timely fulfillment of sales orders.
Coordinate with purchasing to optimize production and inventory availability.
Post production orders, perform data entry, and maintain dashboards tracking daily production metrics.
Book trucking, create Bills of Lading (BOL), and prepare all necessary shipping documentation.
Work closely with Sales, Purchasing, and Quality Assurance teams to ensure smooth operations and customer satisfaction.

Requirements

Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
1-2 years of experience in customer service and order management, preferably in a manufacturing or distribution environment.
Strong verbal, written, and English communication skills.
Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Familiarity with Microsoft Dynamics 365 Business Central and Salesforce CRM.
Proficiency in Microsoft Office Suite; ability to learn new systems quickly.
Knowledge of production scheduling and logistics is a plus.
Strong organizational skills with the ability to manage multiple tasks and deadlines.
Excellent communication skills, both verbal and written.