Hospital Call Center Scheduler - Remote

The Hospital Call Center Scheduler is a full-time remote role supporting scheduling for primary care practices, responsible for answering inbound calls, scheduling, rescheduling, and canceling patient appointments, and providing excellent customer service.

Location: Remote (US)

Salary: $15-$19

Responsibilities

• Answer inbound patient scheduling calls based on department service level goals and address their concerns in a satisfactory manner.
• Communicate with patients to schedule, re-schedule and/or cancel their primary care provider appointment requests accurately by following practice scheduling protocols and tools.
• Accurately collect and perform data entry of all required patient demographic and insurance information.
• Use professional communication etiquette and listening skills to assist patients with their scheduling needs.
• Build a safe and trustworthy environment with patients by utilizing both scripted and non-scripted communication methods.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support. Escalate any problems that may arise to management.
• Utilize and maneuver between several different software systems using dual monitors.
• Maintain accurate and up-to-date information in the documentation system.
• Maintain confidentiality of account information and provide exceptional customer service to all clients.
• Assist with other projects as assigned by management.

Requirements

• High School Diploma/GED required. Associate degree or bachelor’s degree preferred.
• Two years of related experience in medical setting, or one year of previous healthcare call center or customer service experience, or 3 or more years of call center experience.
• Basic healthcare knowledge required.
• Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications.
• Professional, articulate communication style. Ability to multi-task in several computer applications while holding a conversation with a client.
• Excellent attention to detail and data entry accuracy required. Flexibility to quickly adapt to any new business environment. Must be able to work in a remote Team environment.
• Must live in the United States.

Benefits

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health-savings accounts.
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage.
• Tuition reimbursement, loan assistance, and 401(k) matching.
• Employee assistance program including mental, physical, and financial wellness.
• Professional development and growth opportunities.

Additional Information

• Lifepoint Health is an Equal Opportunity Employer.
• The position offers a pay range of $15-$19.
• Technology requirements include Internet download speed of 100mbps and upload speed of 20mbps.
• The role is fully remote within the United States.