HR Operations Generalist

The HR Operations Generalist at Placemakr is a remote-first role for a proactive HR professional who manages day-to-day people operations and broader HR initiatives, supporting a people-first experience in a hospitality-focused company.

Location: Remote (US)

Responsibilities

• Maintain accurate and confidential records within the HRIS system (ADP Workforce Now).
• Manage orientation and on-boarding processes for new team members, including background screening management, I-9 completion, and benefits enrollments.
• Manage the off-boarding process for departing team members, including post-employment documentation, exit surveys, and final pay.
• Support in administering all company benefit plans, especially helping to ensure that all team members are aware of and have access to their benefits.
• Provide support in the administration of the company’s leaves of absence and reasonable accommodations programs, working closely with our Director, HR Operations & Total Rewards.
• Be the primary backup for payroll processing, including weekly and bi-weekly payroll runs, updating employee records, bonus/incentive pay, tracking pay exceptions, and ensuring benefit changes are accurately recorded.
• Maintain monthly scorecard program for our property team members and their leaders.
• Assist in the communication, interpretation, and upkeep of the team member handbook, contributing to the development of new policies as needed.
• Assist with employee relations investigative matters as needed.
• Support audits, reporting, and documentation related to employment compliance.
• Support or facilitate training programs related to employee relations, compliance, harassment prevention, and manager best practices.
• Manage the People Experience Team inbox, providing the primary support for day-to-day questions from team members.
• Additional duties and responsibilities, as assigned.

Requirements

• Bachelor’s degree in human resources, business administration, or a related field, or equivalent work experience in lieu of a bachelor’s degree.
• 3+ years’ experience in a related HR role.
• A working knowledge of U.S. employment laws and HR best practices.
• Strong foundational knowledge of the Microsoft suite of tools, including Teams, Outlook, PowerPoint, Excel, Word and SharePoint. Experience with the Power Automate tools is a plus.
• Bi-lingual (Spanish) strongly preferred.
• Excellent interpersonal and organizational skills.
• Prior experience in adapting to new technologies with an interest in creating workflow automations and working with AI.
• Proactive ownership & problem solving. You are comfortable taking on aligned tasks, fully owning them, and independently driving them to conclusion with a solution-oriented mindset.
• The ability to exercise exceptional judgement including escalating when appropriate.
• A high level of curiosity, with the ability to multi-task, organize and prioritize effectively in a high-growth, ever-changing environment.
• A champion of our Community Norms who embodies them constantly. You Own It. You Make It Better. You Treat People Right.