Inside Sales Representative (Remote - U.S.) (CA, US)

The Inside Sales Representative at JELD-WEN is responsible for developing customer relationships, identifying sales opportunities, and driving revenue growth within an assigned territory while operating remotely across the U.S. The role involves proactive engagement with dealers and customers, providing sales support, technical assistance, and training related to quoting systems, with a focus on recapturing sales and increasing adoption of quoting tools.

Location: Remote (U.S.)

Salary: $44,300.00 to $73,800.00 per hour

Responsibilities

• Proactively engage customers through outbound calls, emails, and follow-up activities to generate, qualify, and advance sales opportunities.
• Understand customer needs and recommend appropriate products, programs, and solutions.
• Research, qualify, and pursue new leads while maintaining consistent engagement with existing customers.
• Close sales, upsell products and services, and consistently achieve assigned sales targets.
• Respond to customer inquiries by answering questions, providing additional information, and explaining product features and benefits.
• Provide sales support, technical assistance, and guidance related to company products, services, and quoting systems.
• Maintain accurate and up-to-date records of customer interactions, opportunities, and pipeline activity in CRM systems.
• Monitor product, service, and competitive information to effectively position solutions.
• Collaborate with internal partners (e.g., operations, customer experience, warranty, or facility teams) to resolve customer issues and ensure timely resolution.
• Support a positive customer experience by maintaining professionalism, responsiveness, and composure in fast-paced or high-pressure situations.
• Perform additional related duties as assigned.

Requirements

• High school diploma or general education degree (GED)
• Minimum of 4 years of total relevant experience, which may be a combination of window or door manufacturing, production and machining, inside or outside sales and/or customer service.
• Strong written and verbal communication skills.
• Ability to effectively present information one on one or in small groups.
• Strong listening, problem solving, and sales skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to manage stress and maintain composure in customer-facing situations.
• Proficiency with Microsoft Office and CRM tools (e.g., Salesforce).
• Strong phone presence and outbound calling skills.
• Ability to consistently achieve performance and sales targets.
• Customer focused mindset with commitment to delivering a positive experience.

Benefits

• Medical, dental, vision, and basic life insurance.
• Up to 15 days’ vacation leave annually.
• Ten paid holidays throughout the year.
• 401k Retirement Savings Plan.
• Prescription Drug Plan.
• Flexible Spending Account (FSA).
• Health Reimbursement Account (HRA).
• Employee Assistance Program (EAP).
• Tuition Reimbursement.
• Employee Discount Program.

Additional Information

• The role is fully remote within the U.S. but requires working West Coast hours.
• Expected pay is between $44,300.00 to $73,800.00 per hour, based on experience and qualifications.
• JELD-WEN is an equal opportunity employer and does not tolerate discrimination, harassment, or retaliation.