Integrations Product Manager

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines AI and human intelligence to help contact centers discover customer insights, automate conversations, and empower teams. Founded from Stanford AI lab, with leadership including Sebastian Thrun, Ping Wu, and Tim Shi, Cresta has assembled a top-tier team and notable investors, serving clients like Intuit, Cox Communications, Hilton, and Carmax.

Location: United States, Remote

Salary: $130,000–$190,000 & Offers Equity

Responsibilities

• Roadmapping: Prioritize CCaaS platforms for Cresta’s AI Agent integrations based on contractual obligations, market traction, and internal requirements.
• Execution: Lead multiple engineering teams to design scalable implementation approaches, build CCaaS integrations efficiently, and deliver integrations on time.
• Customer Interface: Serve as the liaison between Cresta’s engineering team and customer’s business and technical teams, including discovery sessions and education.
• Product Strategy: Develop strategies for quick and minimal-effort integrations with external systems across all verticals.
• Partnership: Strategize and execute business and technical arrangements with external partners and platforms.
• Developer Experience: Enhance the developer experience for integrating with external systems, enabling any engineer to complete a new system integration within one day.
• Verticalized Execution: Partner with product managers and GTM team to prioritize verticals and lead engineering teams to tailor and drive integrations.
• SDK: Define the SDK strategy and scope core capabilities for technical users, including in mobile app contexts.

Requirements

• Prior working experience in a technical capacity (e.g., Software Engineer / Solutions Architect) or a technical educational background (e.g., Computer Science, Software Engineering).
• Demonstrated ability to manage complex projects and coordinate multiple technical teams.
• Experience in product management, leading technical products from conception to launch, preferably in SaaS.
• Excellent verbal and written communication skills, with success in customer-facing roles and technical discussions with executives.
• Ability to build and maintain relationships with internal teams, customers, and partners.
• Proactive, ownership mindset, comfortable working with ambiguity and autonomy.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible PTO.
• Paid parental leave.
• Retirement savings plan.
• Remote work setup budget.
• Monthly wellness and communication stipend.
• In-office meal program and commuter benefits for onsite employees.

Additional Information

• The salary range is $130,000–$190,000, with equity offered.
• Final offers depend on experience, skills, education, and location.
• All communications from Cresta will come from the @cresta.ai domain.