IT Support Analyst Endpoint Service Desk

IT Support Analyst supporting a Microsoft-based enterprise environment with a focus on Azure Virtual Desktop (AVD) and Nerdio management, providing hands-on support for end users and infrastructure.

Location: Remote

Responsibilities

• Provide L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD)
• Troubleshoot login issues, session disconnects, performance problems, and application access
• Support local laptops used primarily for AVD connectivity
• Support Nerdio-managed AVD environments, including dynamic host pools, golden image updates, and software distribution
• Support user access and devices via Active Directory, Microsoft Entra ID (Azure AD), and Intune
• Provide operational support for PrinterLogic, Mimecast, and Zscaler
• Perform daily checks, follow change processes, and escalate issues when required

Requirements

• Experience in Service Desk, IT Support, or Endpoint Support
• Hands-on experience supporting Azure Virtual Desktop (AVD)
• Experience working with Nerdio (mandatory)
• Strong Windows 10/11 troubleshooting skills
• Familiarity with Active Directory and user account management
• Comfortable working in structured, process-driven environments
• Strong written and spoken English (B2 or above)

Benefits

• Competitive pay
• Fully remote
• Clear scope and expectations
• Hands-on experience with AVD and enterprise tools
• Opportunity to grow into leadership roles