Junior CSM

ActiveState enables DevOps, InfoSec, and Development teams to improve their security posture while increasing productivity and innovation through vulnerability-free open source language packages, containers, and intelligent remediation. They are seeking a Junior Customer Success Manager to support and advocate for their growing customer base, helping users implement and adopt ActiveState's solutions, troubleshoot technical issues, and build strong relationships.

Location: Remote (North America)

Salary: CAD 75k–CAD 95k

Responsibilities

• Guide new customers through onboarding and help them implement ActiveState in their development environments.
• Ask technical questions, gather details, and communicate findings to engineering and product teams.
• Work with customers to understand and resolve technical challenges.
• Develop and maintain trust-based relationships with customer contacts.
• Assist with integrating ActiveState into existing CI/CD pipelines and tooling.
• Capture and communicate customer feedback internally.
• Contribute to team processes and onboarding/support playbooks.
• Help build and maintain knowledge base articles, guides, and best practices.

Requirements

• 1–3 years of experience in a customer-facing role (customer success, technical support, account management, or similar).
• Experience using AI tools in workflows (Claude, OpenAI, Manus, Perplexity).
• Experience using Salesforce and Jira.
• Interest in technology and software development workflows.
• Familiarity with CI/CD tools such as Jenkins, Azure DevOps, or GitHub Actions is a strong asset.
• Basic exposure to cloud environments (AWS, Azure, Google Cloud) and APIs/system integrations.
• Exceptional written and verbal communication skills.
• Strong organizational habits and follow-through.
• Customer-first mindset and enjoyment of helping people solve problems.

Benefits

• Competitive salary and bonus plan.
• Comprehensive benefits and health/wellness credits.
• Unlimited PTO and work-from-anywhere programs.
• Opportunity to work in a stable, growing company with personal growth potential.
• Collaborate with a smart, enthusiastic team.
• Work on impactful projects for developers worldwide.