Learner Success Coach

MasterStart is seeking a freelance Coach to facilitate high-quality learning and development experiences through in-person and virtual platforms, supporting professional growth and engagement of learners.

Location: Remote

Responsibilities

• Facilitate engaging and interactive coaching sessions to support learner success and professional growth through virtual environments.
• Drive and continuously interact on Communities of Practice by sharing best practices and creating new knowledge to advance a domain of learning and professional practice.
• Facilitate knowledge sharing and collaboration by developing and implementing strategies to encourage active participation and engagement within the community.
• Organise and moderate regular meetings, forums, and workshops to share best practices, insights, and innovations.
• Create and maintain a central repository for resources, tools, and documentation relevant to the community’s focus areas.
• Identify and onboard new members, ensuring alignment with the community's goals and values.
• Foster a sense of belonging and shared purpose by promoting networking opportunities and relationship-building.
• Use a variety of facilitation techniques and formats within the different learning platforms to ensure learning objectives are achieved and learners are motivated to engage.
• Adapt coaching styles to meet diverse learning preferences and ensure an inclusive learning environment for all participants.
• Support industry experts in delivering interactive and impactful sessions, providing guidance on using online tools and techniques to enhance learner engagement.
• Design, develop, and update training materials, facilitator guides, and resources to support effective delivery of learning content.
• Develop structured training plans and materials that are easily adaptable for different delivery methods, ensuring they are current, relevant, and aligned with business goals.
• Create digital content using innovative online tools to encourage participation and collaboration during virtual coaching sessions.
• Provide hands-on support to learners by addressing their academic, technical, and pastoral needs, ensuring a smooth and positive learning experience.
• Coach and mentor learners with poor attendance, lack of participation, or barriers to engagement, fostering their success and retention within the programme.
• Facilitate learner assessments, providing constructive feedback and guidance to help learners achieve their developmental goals.
• Evaluate the effectiveness of coaching and facilitation sessions through participant feedback, assessments, and surveys, implementing continuous improvements as needed.
• Actively work to meet the throughput and success rate goals for learners as defined by programme and business objectives.
• Lead Collaborative Learning Sessions (CLS) and webinars, using online engagement tools such as polls, breakout rooms, interactive whiteboards, and community chats to enhance learning experiences.
• Lead group discussions and activities to reinforce learning and encourage active participation.
• Collaborate with the Facilitation Manager to identify coaching and facilitation improvements and priorities.
• Support industry experts by offering advice and coaching on session delivery, ensuring sessions are well-structured and learner focused.
• Liaise with key stakeholders to align session content with overall learning and development objectives.

Requirements

• A minimum of a Diploma or Degree in Business, Education, Human Resources, Psychology, or a related field (or equivalent relevant experience).
• Professional certification in coaching, facilitation, or training is preferred.
• A minimum of 3 years’ facilitation experience, preferably across both face-to-face and online platforms.
• Proven track record of successfully managing multiple learner cohorts and achieving positive outcomes.
• Strong communication, facilitation, and interpersonal skills.
• Self-managed, proactive, and able to work independently within a freelance engagement model.