Mac MSP Help Desk Guru (Work From Home)

Ignitionit.com, a seasoned Apple-first MSP with nearly 30 years of experience, is hiring a Help Desk Technician for a fully remote, work-from-home, full-time role. The position involves providing technical and human support to clients, primarily in Apple ecosystems, with opportunities for growth into infrastructure, security, and compliance roles.

Location: Remote (US)

Salary: $50,000–$65,000/yr (junior level, US applicants)

Responsibilities

• Configure devices, reset access, untangle email, and troubleshoot client issues.
• Onboard new hires with device provisioning and account setup.
• Offboard departing employees, recover devices, revoke access, and close support tickets.
• Handle support tickets related to email, DNS, security, and conference-room setups.
• Prioritize and triage support queue to ensure timely responses and client satisfaction.

Requirements

• Work standard business hours in Eastern or Pacific time zones.
• Have a quiet home workspace and reliable broadband.
• Proven Apple ecosystem aptitude.
• At least 2 years of IT support experience or demonstrable self-taught technical skills.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with employer contribution.
• 2 weeks of PTO annually.
• Stipend for home internet.

Additional Information

• Position is fully remote, full-time, with independence and responsibility.
• Growth opportunities into infrastructure, security, and compliance roles.
• Embraces AI integration and innovative work environment.