Manager, IDD Software Engineering

HHAeXchange is seeking a Manager, IDD Software Engineering to lead and contribute to the development of technology supporting individuals with intellectual and developmental disabilities. The role combines leadership and hands-on engineering to guide a team, develop software, troubleshoot issues, and improve systems.

Location: Remote (US)

Salary: $130,000–$145,000/yr

Responsibilities

• Lead and actively contribute to the design, development, testing, and delivery of I/DD software solutions, including hands-on coding, refactoring, and optimization.
• Own delivery for the I/DD engineering roadmap by prioritizing work, managing sprint execution, and aligning engineering efforts with business and customer needs.
• Partner closely with Product, Operations, Support, Implementation, and Client Success to understand requirements, address customer pain points, and deliver scalable, high-quality solutions.
• Mentor, coach, and develop engineers through code reviews, best practices, and ongoing technical guidance, while supporting hiring and team growth as needed.
• Drive continuous improvement in engineering processes using Agile and Scrum practices to increase throughput, reduce defects, and minimize rework.
• Ensure timely resolution of complex customer issues, including Tier 3 escalations, and act as a technical subject matter expert for the I/DD platform.
• Advocate for engineering and DevOps excellence, including system performance, reliability, and security, to protect PHI and support long-term platform stability.
• Track delivery progress, identify risks, and escalate resource or timeline concerns while advocating for investments needed to meet commitments.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent industry experience.
• 5+ years of professional software engineering experience, with strong full-stack development expertise.
• 2+ years of experience leading or managing software engineering teams, including mentoring and performance development in a fast-paced environment.
• Proven ability to remain hands-on with the codebase, with an expectation to spend a portion of time actively coding, reviewing code, and engaging in technical design and architecture.
• Experience with technologies including C#, .NET Framework, .NET, SQL Server, PostgreSQL, Angular, cloud architectures (AWS/Azure), event-driven systems (e.g., RabbitMQ), and financial systems such as accounting, billing, and payroll.
• Strong understanding of Agile and Scrum methodologies, including sprint planning, backlog prioritization, and delivery execution.
• Demonstrated engineering leadership with a focus on building high-performing, collaborative teams, including experience working with hybrid US/India teams.
• Excellent analytical, problem-solving, and communication skills, with the ability to engage effectively with cross-functional partners and leadership.
• Ability to balance multiple priorities, drive results, and take ownership of outcomes while remaining adaptable in a changing environment.
• Passion for quality, continuous improvement, and delivering solutions that create real value for customers.
• Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.

Benefits

• This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

Additional Information

• Travel up to 10%, including overnight travel.