Mandat - Analyste Systèmes ESG (ID688)

M3C is seeking an ESG Systems Analyst for a 12-month remote contract in the industrial sector, supporting ESG applications and leading improvements.

Location: Remote

Responsibilities

• Providing daily Tier 2 support for ESG applications and collaborating with the Tier 1 team to triage, prioritize, and resolve incidents through the ITSM platform
• Coordinating escalations with internal technical teams and Tier 3 vendors for complex issues, system defects, outages, and recurring incidents
• Maintaining operational documentation (procedures, job aids, knowledge articles) to ensure consistent and transferable support practices
• Planning, executing, and coordinating testing activities for new features, configuration changes, and system upgrades
• Leading or supporting small enhancements and improvement initiatives to optimize ESG modules, workflows, and reporting capabilities
• Creating and maintaining reports, dashboards, and data analyses using ESG platforms, SQL, or other reporting tools
• Supporting change enablement activities (communications, training, user guidance) to ensure smooth adoption of system updates

Requirements

• 5 years of experience in application support, incident management, or IT service management
• Strong understanding of ITSM principles, including Incident, Problem, and Change Management
• Experience with ServiceNow or an equivalent ITSM tool (asset)
• Experience supporting enterprise applications or ESG/EHS platforms
• Knowledge of application architecture, systems analysis, requirements gathering, development methodologies, testing, and end‑user training
• Excellent analytical skills, attention to detail, and ability to solve complex problems
• Strong communication skills with the ability to bridge business and technical teams
• Customer‑service orientation and ability to work collaboratively in a team environment
• Willingness to travel as required based on project needs
• Bilingual in English and French required, Spanish considered an asset