Medical Assistant

Affect is a mission-driven company providing medical and behavioral services through a digital recovery program, aiming to improve members' well-being and create positive societal impact. They are seeking a Medical Assistant to support medication management and member care.

Location: Remote (US)

Responsibilities

• Act as the primary liaison between members, providers, and pharmacies to troubleshoot prescription issues, delays, and prior authorizations.
• Communicate effectively and professionally with pharmacies and senior medical staff to resolve medication access issues.
• Identify recurring medication-related concerns or workflow gaps and escalate patterns or process gaps.
• Recognize signs of medical emergencies, utilize screening tools to assess risk, and follow escalation protocols, including contacting 911 when necessary.
• Field inbound member calls and communicate about medication-related concerns via phone, app chat, email, or SMS.
• Assist with medication reconciliation in the Electronic Health Record (EHR) system.
• Assist providers with lab orders, prior authorizations, and documentation.
• Conduct or review Urine Drug Screens to assess medication adherence.
• Cross-train on member support tasks including scheduling and tech support.

Requirements

• Minimum 4 years of experience as a CMA (Certified Medical Assistant) or RMA (Registered Medical Assistant) in a MOUD or MAT medication-assisted treatment program.
• Minimum 2 years of experience in telehealth behavioral health or substance use treatment.
• Strong understanding of medical terminology, medications, substance use treatment, and healthcare practices.
• Experience with EHR systems, prior authorizations, and pharmacy coordination.
• Excellent customer service skills, empathy, and rapport-building abilities.
• Strong written and verbal communication skills for support via phone, chat, and email.
• Medical Assistant Certification recognized by one of the specified national organizations.

Benefits

• Eligibility for medical, dental, and vision coverage.
• Paid vacation, sick time, holidays, and parental leave.
• Opportunities for continuing education and professional development.
• Employer-paid life and disability insurance.