Medical Virtual Assistant - Virtual Assistant

Virtual Rockstar is seeking a highly organized and detail-oriented Medical Virtual Assistant to support a multidisciplinary therapy team in Maryland. The role is fully remote, full-time, during U.S. Eastern Time business hours, supporting Occupational Therapy, Speech-Language Pathology, and psychological services.

Location: Remote (US)

Responsibilities

• Respond to patient inquiries via phone and email
• Maintain accurate patient records in compliance with HIPAA regulations
• Ensure patient privacy and confidentiality at all times
• Assist in pre-visit organization, ensuring all paperwork and insurance requirements are complete prior to scheduling
• Verify patient insurance coverage
• Obtain pre-authorizations for procedures
• Update patient files with accurate insurance information
• Liaise with insurance providers to clarify coverage and benefits
• Track and follow up on pending claims and denials
• Resolve billing discrepancies promptly
• Coordinate with the in-house front desk and billing team to ensure scheduling and billing accuracy
• Support therapists and administrative staff in managing daily workflows

Requirements

• Experience in medical administration, preferably in PT/OT/SLP or behavioral health settings
• Strong understanding of insurance verification, authorizations, and claims follow-up
• Proficiency with healthcare software and insurance portals (e.g., Prompt, Availity, CareFirst, NaviNet, Humana Military)
• Excellent communication skills (written and verbal)
• High attention to detail and ability to manage multiple priorities
• Reliable internet connection and a quiet, professional remote workspace

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families across the Globe