Member Operations and Investigations Specialist

Sword Health is building AI to heal billions and unlock humanity's full potential. The role of Member Operations and Investigations Specialist involves investigating and resolving platform bugs and escalations, and managing operational systems to support AI and human Care Coordinators in delivering member support at scale.

Location: Remote

Salary: $54k–$85k

Responsibilities

• Investigating and resolving platform bugs and escalations.
• Driving operational systems that enable AI and human Care Coordinators to deliver member support at scale.

Requirements

• 2–4 years of experience in operations, customer support, trust & safety, technical support, or a related function.
• Investigative mindset.
• Strong written communication.
• Process ownership.
• Comfort with ambiguity and change.
• Cross-functional collaboration.
• Proficiency with Jira and Notion.
• High ownership and follow-through.

Benefits

• Comprehensive health, dental and vision insurance.
• Life and AD&D Insurance.
• Financial advisory services.
• Supplemental Insurance Benefits.
• Health Savings Account.
• Equity shares.
• Discretionary PTO plan.
• Parental leave.
• 401(k).
• Flexible working hours.
• Remote-first company.
• Paid company holidays.
• Free digital therapist for you and your family.

Additional Information

• Originally posted on Himalayas