Mission Critical Specialist (All States, US)

The primary responsibility of this role is to provide coordination and oversight of all domestic air and ground, as well as import and export shipments at gateway, including shipment and document preparation, booking, coordination of customs clearance, and pick-up and delivery in a 24/7/365 environment.

Location: Remote

Salary: $56,000–$67,000/yr

Responsibilities

• Coordinate domestic and/or international shipments based on client requirements, via phone and email, ensuring coverage of assigned shifts in a 24/7/365 environment.
• Coordination with agents, carriers, and brokers to procure scheduling and rates, as well as administration of these activities.
• Routing of shipments and preparation of pre-alert documentation.
• Booking of all air and ground shipments with appropriate agent/carrier Coordinates pick-up and delivery of shipments with shipper/consignee.
• Enters all shipments and related information into the applicable TMS as required in a timely manner ensuring milestones are available in real-time.
• Follow up on all shipments to ensure customer commitments are met.
• Validate that critical connections are made. React to any delays to keep shipments moving.
• Update clients and others (sales, CRR’s, etc.) of changes in status.
• Document preparation specific to a given shipment, including but not limited to BOL, MAWB, HAWB, Commercial Invoice, and Certification of Origin.
• Develop pricing and routing for ground, NFO air freight including cargo airlines, passenger airlines, chartered aircraft, deferred air freight, OBC.
• Build and maintain relationships with customers, agents, and carriers.
• Prepare competitive and market-based solutions.
• Prepare and analyze reports on a daily, weekly, and monthly basis, as required.
• As a 24/7/365 operation, have a willingness to be flexible with scheduling and available to respond to and meet customer needs outside of traditional working hours.

Requirements

• 3 years experience in time-critical logistics environment, preferably air/express/courier or same-day logistics.
• Make quick decisions and innovative solutions to complex client logistics needs
• Strong customer service skills (world class Customer service, performant under pressure, swift thinker, multitasker, attention to details, self-motivated, collaborative)
• Previous experience working with Microsoft Outlook, Word/Excel.
• Ability to multitask and adapt to change in a high stress environment.
• Ability to work independently
• Collaborate with all team members to get shipments from point A to point B with a team mindset
• Demonstrate the ability to quickly move from one task to another Is successful under pressure

Benefits

• Medical & Prescription Drugs (80%+ premium paid by Employer)
• Employer Funded Health Savings Account (H.S.A)
• Dental and Vision plans
• Employer funded Short/Long Term Disability & Life Insurance
• Accident, Hospital & Critical Illness Plans
• Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
• Annual Bonus Incentive Plan
• Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
• Paid Holidays
• 100% Paid Extended Parental/Maternity Leave Program
• 100% subsidized pay Military/Reserves Leave Program
• Tuition Assistance
• Wellness Program
• Identify Theft Protection Discount Program
• Pet Insurance Discount Program

Additional Information

• This is a remote position and we are open to various locations.
• The schedule for this role is Monday - Friday 10:00am - 6:30pm.
• Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• If you require an accommodation during the recruitment process, we will work with you to meet your needs.
• Any offer of employment is contingent upon the results of the Company’s lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.