Online Customer Support Specialist

This role involves providing online consultation and solutions, maintaining customer relationships, and handling customer inquiries effectively. It is suitable for individuals with strong communication skills and a customer-oriented mindset.

Location: Xi'an, China

Responsibilities

• Provide online consultation and solutions to users.
• Maintain good customer relationships.
• Handle user inquiries and provide effective solutions.
• Ensure quality service and address recurring issues with appropriate solutions.

Requirements

• High school diploma or above.
• Clear verbal communication and standard language skills.
• Good written communication and ability to operate electronic devices.
• Responsibility, strong sense of service, and proactive attitude.
• Ability to lead and accept feedback.

Benefits

• Paid leave and allowances.
• Company-provided training and development.
• Active team environment.
• Focus on personal growth and development.

Additional Information

• Work hours are evenings, no overtime.
• Other benefits include insurance, meal allowances, and transportation subsidies.
• Annual leave, legal holidays, and annual health check-ups are provided.
• Looking for responsible and motivated individuals.
• Emphasizes work-life balance and good relationships.