Online Hotel Reservations Specialist Customer Support

We are expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish.

Location: Remote (U.S.)

Salary: $45,000 - $65,000 a year

Responsibilities

• Process and confirm hotel bookings through preferred travel partners
• Communicate with clients regarding rates, availability, and details
• Provide professional customer service via phone, email, or chat
• Research properties and destination amenities to match client needs
• Maintain accurate records of reservations and client preferences

Requirements

• Exceptional communication and organization skills
• Enthusiasm for travel, hotels, and guest satisfaction
• Self-discipline and accountability in a remote environment
• Basic computer proficiency and comfort learning new systems

Benefits

• 100 % remote structure with flexible scheduling
• Access to professional travel training and certification paths
• Mentorship and advancement opportunities within Destination Knot
• Access to industry discounts after completion of onboarding