Operations Supervisor Healthcare Atlanta

Belle is a healthcare company focused on in-home foot care for seniors, utilizing a network of Community Health Workers and advanced data science to improve health outcomes and reduce costs.

Location: Atlanta, Georgia

Responsibilities

• Lead technician hiring and onboarding in partnership with centralized recruiting and training teams
• Conduct field-based shadowing and provide real-time coaching
• Facilitate technician check-ins and performance reviews
• Support technicians in meeting certification and compliance requirements
• Foster a connected and motivated team culture with ongoing engagement initiatives
• Provide proactive coaching on hospitality, documentation, attendance, and professionalism
• Monitor KPI's such as attendance, appointment fulfillment, and CSAT
• Ensure proper execution of Belle's care model and scope of practice
• Manage documentation audits and follow up on quality concerns
• Track technician availability and support schedule optimization
• Report safety concerns, policy violations, or compliance issues as needed
• Collaborate with HR, Compliance, and Member Experience teams on escalations

Requirements

• Bachelor's degree in Business, Healthcare, or a related field preferred
• Prior experience managing a field-based or remote team (healthcare, retail, or service industries ideal)
• Strong people leadership and coaching abilities
• Highly organized, tech-savvy, and action-oriented
• Excellent communication skills — clear, direct, and compassionate
• Familiarity with scheduling, attendance, or workforce tools is a plus
• Resides in Atlanta, Georgia and able to travel locally to support CHWs in the field (15-25% expected)

Benefits

• Competitive compensation based on experience
• Incentive Bonus paid quarterly
• Health, Dental, and Vision Insurance Benefits
• 401k
• PTO, Sick, and Paid Holidays
• Opportunity for significant career growth and expansion of responsibilities
• Ability to reshape an industry and protect lives