BelleOther

Operations Supervisor Healthcare South Georgia

South GeorgiaPosted 2 days ago

Belle is a healthcare company providing in-home foot exams, preventive care, and care management through a network of Community Health Workers called Belle Technicians. The company uses data science and telehealth to improve health outcomes and reduce costs.

Location: South Georgia

Responsibilities

Lead technician hiring and onboarding in partnership with centralized recruiting and training teams
Conduct field-based shadowing and provide real-time coaching
Facilitate technician check-ins and performance reviews
Support technicians in meeting certification and compliance requirements
Foster a connected and motivated team culture with ongoing engagement initiatives
Provide proactive coaching on hospitality, documentation, attendance, and professionalism
Monitor KPI's such as attendance, appointment fulfillment, and CSAT
Ensure proper execution of Belle's care model and scope of practice
Manage documentation audits and follow up on quality concerns
Track technician availability and support schedule optimization
Report safety concerns, policy violations, or compliance issues as needed
Collaborate with HR, Compliance, and Member Experience teams on escalations

Requirements

Bachelor's degree in Business, Healthcare, or a related field preferred
Prior experience managing a field-based or remote team (healthcare, retail, or service industries ideal)
Strong people leadership and coaching abilities
Highly organized, tech-savvy, and action-oriented
Excellent communication skills — clear, direct, and compassionate
Familiarity with scheduling, attendance, or workforce tools is a plus
Resides in South Georgia and able to travel locally to support CHWs in the field (15-25% expected)