Operations Support Specialist - Freelance, Remote

This role supports telecom field operations by coordinating work orders, maintaining records, and acting as a communication hub among teams. It is ideal for a detail-oriented, dependable individual with experience in telecom or related industries.

Location: Remote (US)

Salary: $7 per hour

Responsibilities

• Track job/work order progress end-to-end and drive timely follow-ups to completion
• Surface blockers, coordinate resolutions, and escalate risks appropriately
• Keep office logs and job workflows organized and audit-ready
• Maintain accurate records in Airtable/Excel, including permits, inspections, photos/files
• Ensure documentation standards are met (naming, completeness, version control)
• Prepare and update checklists, trackers, and shared folders for easy access
• Manage day-to-day communications via email, MS Teams, and WhatsApp group chats
• Provide frequent status updates to field supervisors, contractors, and internal teams
• Support scheduling, inspector coordination, and customer notifications as needed
• Send invoices, review/approve vendor invoices, and verify payments
• Apply backcharges when appropriate and track billing exceptions
• Reconcile job data with financial records to ensure accuracy
• Review inspection photos and verify field quality (e.g., depth/placement/utility avoidance)
• Coordinate repairs/mitigations, insurance/claims tracking, and safety-related issues
• Log incidents, maintain compliance documentation, and support SLA adherence
• Compile weekly operational reports (workflow status, SLA metrics, damages/issues)
• Highlight trends, risks, and recommendations for process improvement
• Keep leadership informed with concise summaries and data-driven insights

Requirements

• 5+ years in operations or field service support within telecom, tech, or a closely related industry
• Excellent English communication skills (written and verbal) with proven stakeholder coordination
• Strong task/project tracking and documentation skills using Airtable and Excel
• Hands-on experience supporting invoicing/billing workflows and vendor coordination
• Ability to work the 7 AM–3 PM ET shift with occasional flexibility between 7 AM–11 PM ET
• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

Benefits

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or similar or higher operating system