Patient Care Intake Representative

Entry level customer service role focused on managing patient inquiries, providing support, and ensuring efficient service delivery in a healthcare setting.

Location: Remote

Responsibilities

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members
• Manage and assist with prescription processing as needed, when not taking patient inbound calls
• Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls
• Directing calls to the correct department, team, or individual based on the assessed patient needs
• Provides resolution to customer service issues to ensure member satisfaction as needed
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Requirements

• Exceptional phone and listening skills
• Exceptional written and verbal communication skills
• Excellent computer and keyboarding skills
• Time Management Skills: Prioritizing and managing a high volume of calls while maintaining accuracy
• Technical Proficiency: Understanding and utilizing relevant software, databases, and tools
• Teamwork and Collaboration: Collaborating effectively with other team members
• Empathy and Patience: Demonstrating empathy and patience when dealing with patients, especially during challenging situations
• Excellent organizational skills
• Minimum: High School Diploma or GED
• Preferred: Pharmacy technician or related certification
• Experience in a customer service-related field
• Preferred: 6-12 months’ experience as a pharmacy technician