Patient Intake Specialist

The Intake Patient Care Representative supports new patients through the admissions process by gathering information, verifying insurance, reviewing prescriptions, and coordinating next steps for care, focusing on accuracy and documentation.

Location: Remote (US)

Salary: $18.00/hr

Responsibilities

• Support new patient admissions by collecting and entering accurate demographic and clinical information
• Verify insurance coverage and review benefits
• Submit and follow up on authorizations as needed
• Review prescription validity and identify missing or required documentation
• Communicate with patients and referral sources to obtain required intake information
• Coordinate with internal departments to support timely start of care
• Maintain accurate, HIPAA-compliant documentation

Requirements

• Experience in a customer service or patient service representative role within healthcare
• Detail-oriented and highly organized
• Comfortable managing multiple intake cases simultaneously
• Able to work independently in a remote environment
• Familiar with healthcare documentation and insurance workflows
• 2+ years of experience in healthcare intake, medical office administration, or insurance support
• Experience with insurance verification or authorizations preferred
• High school diploma or GED required

Benefits

• 100% Remote
• Equipment Provided
• Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
• Paid Holidays + Bonus Days Off
• Structured onboarding and role-based training
• Opportunities for internal growth

Additional Information

• Start Date: 7/6/26
• Pay: $18.00/HR
• Schedule: Monday - Friday/ 8-5am EST
• Candidates in the Central or Eastern Time Zone will be prioritized for consideration.
• Must maintain a quiet, dedicated workspace with high-speed internet.
• Ability to participate in virtual meetings with a professional presence.