Principal Presales Engineer

Join Twilio as a Principal Presales Engineer for the EMEA region, focusing on communications solutions and customer engagement. The role involves technical expertise, relationship building, and supporting sales processes.

Location: Remote - United Kingdom, Ireland, or Spain

Responsibilities

• Work alongside sales and solutions teams through the pre-sales process to strategize and plan for deal success.
• Build business partnerships with Account Executives, focusing on discovery and communicating the value of Twilio solutions.
• Participate in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations, and enablement sessions.
• Develop expertise on customer needs and Twilio’s technology.
• Lead technical discovery sessions to uncover customer needs and challenges.
• Build and present complex presentations and product demos.
• Understand customer business and help solve problems and identify opportunities.
• Build trusted advisor relationships at high levels and present innovative solutions.
• Share knowledge, build demo assets, and reusable presentations.

Requirements

• At least 5 years in a technical pre-sales role in CPaaS or Telecom space.
• Solid understanding of the sales cycle and pre-sales engineer role.
• Knowledge of voice protocols (VoIP), SIP, messaging APIs.
• Problem-solving skills and ability to collaborate.
• Engaging storyteller capable of communicating complex topics.
• Ability to ask questions to understand customer needs and guide solutions.
• Knowledge of public cloud platforms (AWS, Google Cloud, Azure).
• Experience coding in backend languages (Java, C#, Node.js, Python, PHP).
• Experience with web development (JavaScript, React).
• Experience designing and consuming REST APIs.

Benefits

• Competitive pay.
• Generous time off.
• Parental and wellness leave.
• Healthcare.
• Retirement savings program.

Additional Information

• Remote role based in UK, Ireland, or Spain.
• Approximately 35% travel expected.
• Twilio values diversity and inclusion.
• Supports community volunteering and donations.