Product Manager

Welo Data, a Welocalize brand, provides high-quality, ethically sourced datasets for AI models, leveraging a global community of experts in annotation, data collection, and model enhancement. They are seeking a Product Manager to improve worker and operations experience post-onboarding, supporting sustainable growth during a transition in the AI and data annotation space.

Location: Remote (US)

Responsibilities

• Own product strategy for post-onboarding worker operations: project lifecycle management, task assignment, payment automation, quality dashboards, roster management, and self-service capabilities.
• Align roadmap with Delivery Services North Stars: deliver faster without compromising quality, scale sustainably, and serve clients and raters exceptionally well.
• Lead discovery sessions and user research with Project Managers, Quality Managers, L&D/Assessments specialists, Finance teams, and workers/raters; collaborate with Design to create intuitive experiences that engage workers and respect their time.
• Partner with Development (Tech Leads, Engineering Managers, developers) and QA on solution design, involving technical teams early.
• Create clear epics, user stories, and documentation for engineering with defined success metrics; maintain visibility into priorities and progress in Jira and Confluence.
• Navigate distributed teams effectively—Development and QA are in India and Spain; Delivery Services are in Mexico and the US. Strong async communication and creative time zone management are essential.
• Own end-to-end product development from discovery through UAT, release, and iteration; gather feedback and make informed ship decisions.
• Monitor usage and adoption, gathering feedback to drive continuous improvements.

Requirements

• 3-5 years in operations management, program management, technical program management, or business operations—driving process improvements and working with product/technology teams.
• Strong analytical skills and comfort with data-driven decisions in ambiguous environments.
• Excellent communication across technical and business audiences.
• Cross-functional experience with engineering, operations, and business teams, ideally across distributed time zones.
• Proficiency with Jira, Confluence, and modern collaboration tools.
• Initiative and ownership—proactively identify problems, propose solutions, and drive completion.
• Willingness to push back constructively while maintaining strong relationships.
• High standards and clear perspective on what 'good' looks like.

Benefits

• Direct Impact: Enable operations teams to scale efficiently while affecting client delivery quality and worker satisfaction.
• Shape the Future: Influence processes and have genuine ownership during a transformation period in the AI/data annotation industry.
• Small, Empowered Team: Work with Head of Product and two other PMs where your voice matters.
• Growth Trajectory: Expand your scope as the platform evolves.

Additional Information

• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.