Production Support Analyst II

The Production Support Analyst for GovDeals and AllSurplus is responsible for responding to user questions, ensuring stability and availability of production applications and systems, investigating incidents, performing root cause analysis, and collaborating with various teams to maintain reliable operations and minimize business disruption.

Location: United States

Responsibilities

• Responding to user questions and issues related to production applications and systems.
• Ensuring stability and availability of production systems.
• Investigating incidents and performing root cause analysis.
• Collaborating with development, infrastructure, and business teams to maintain reliable operations.
• Serving as a primary point of contact for production issues.
• Driving continuous improvement efforts.