Regional Service Manager - Manhattan, NY

The Regional Service Manager at Siemens Healthineers is responsible for managing the healthcare Field Service business, ensuring customer satisfaction, financial performance, and operational excellence across a regional territory. This role is suited for an experienced professional with leadership skills in healthcare service operations.

Location: Manhattan, NY

Salary: $149,900 - $206,118

Responsibilities

• Manage the healthcare Field Service business by directing, coordinating, and leading activities to meet customer service expectations and financial metrics.
• Maximize customer loyalty and satisfaction.
• Communicate the value proposition of Siemens service to customers.
• Achieve service financial goals through revenue attainment and cost containment.
• Ensure compliance with FDA Good Manufacturing Practices.
• Meet annual RSM goals and metrics.
• Hire, develop, train, and coach Customer Service Engineers (CSEs).
• Prioritize customer and business objectives to provide clear direction to CSEs.
• Establish and maintain relationships with customers, local Service Operations Managers, Key Account Managers/Executives, Customer Service Engineers, and support resources.
• Act as the main point of contact for customer communication and interaction with internal sales, support, and service organizations.
• Support all aspects of service delivery and daily operations.
• Perform administrative tasks supporting Siemens, service, and NYU.
• Oversee operational activities including site visits, system status alerts, and communication with stakeholders.
• Analyze and interpret account status, manage escalations, and support technical escalation management.
• Manage billing validation, purchase order processes, and administrative activities.
• Review preventive maintenance and update activities, and support inventory control.
• Conduct regular meetings, support project management, and participate in quarterly reviews.
• Ensure compliance with company policies and industry standards.

Requirements

• BS/BA in a related discipline or advanced degree, or equivalent experience.
• 8+ years of experience in a related field with demonstrated success.
• Excellent organizational and communication skills.
• Ability to analyze financial statements and technical journals.
• Proficiency in MS Office and analytical databases.
• Experience managing large remote teams and knowledge of Diagnostic Imaging Instruments preferred.

Benefits

• Base pay range: $149,900 - $206,118.
• Benefits include medical, dental, vision insurance, 401(k), life insurance, disability insurance, paid time off, and paid sick leave.

Additional Information

• Position reports to the Zone Vice President of Northeast and Southeast Service.
• The role involves extensive customer interaction, operational oversight, and team leadership.
• Candidates should be prepared for site visits and technical support activities.
• The position emphasizes diversity, inclusion, and sustainable healthcare innovation.