Regional Service Manager (Remote-Denver, CO)

The role is a strategic partnership position focused on improving hotel performance and member value for BWH Hotels, involving coaching, consulting, and operational guidance across a regional territory.

Location: Remote (US)

Salary: $84,700–$87,000

Responsibilities

• Serve as the primary point of contact for assigned properties, leading consultative engagement focused on improving hotel performance and member value.
• Deliver strategic guidance across key business areas including revenue management, sales, marketing, and operations.
• Analyze performance using available tools and reporting to identify opportunities and drive measurable improvements in profitability and guest experience.
• Conduct property visits and assessments aligned with BWH Hotels’ quality assurance standards, focusing on performance improvement and brand consistency.
• Develop and guide execution of action plans to address performance gaps and support continuous improvement.
• Facilitate training and coaching for hotel owners, management, and staff, with an emphasis on service excellence and operational effectiveness.
• Promote and align properties with BWH Hotels’ programs, resources, and initiatives to maximize engagement and results.
• Partner effectively with internal teams to ensure consistent communication, alignment, and support for member needs.
• Manage territory planning, travel, and engagement cadence to ensure effective coverage and impact.
• Support onboarding and transition of new and applicant properties to ensure a seamless integration into the brand.

Requirements

• Minimum of 5 years of experience as a Hotel General Manager or equivalent leadership role.
• Multi-property management experience preferred.
• Bachelor’s Degree in Business Administration, Hospitality Management, or related field, or equivalent experience.
• Certified Hotel Administrator (CHA) preferred.
• Certified Hospitality Trainer (CHT) preferred.
• Ability to attain Best Western Quality Assurance Assessor certification.

Benefits

• Medical/Dental/Vision available day one.
• Vacation/Sick- accruals start day one.
• Paid company holidays and personal holidays.
• 401K - company contribution and match (U.S.).
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada).
• Employee discounts/hotel discounts.
• Free financial and health wellness programs.
• Tuition Reimbursement.

Additional Information

• This position is not eligible for immigration sponsorship.
• The position is remote-based, working from home in the state of residence.
• May travel up to 80% domestically, requiring a valid driver’s license, serviceable automobile, and proof of insurance.
• The starting salary is estimated between $84,700 and $87,000, with actual pay determined by skills, experience, education, and market demands.
• This position is not bonus eligible.