Relationship Manager - Credit Union Solutions

The role is for a Relationship Manager supporting Credit Union Solutions at Fiserv, a global leader in Fintech and payments, focusing on managing and growing client relationships within the financial services industry.

Location: Remote (US)

Responsibilities

• Establish and maintain relationships with senior executives and decision-makers across assigned credit union client organizations
• Assess client business objectives, operational priorities, and growth opportunities to position Fiserv solutions that address their needs
• Build and maintain annual account plans that incorporate input from multiple internal stakeholders and define measurable actions for client success
• Partner with business unit and corporate leaders to coordinate resources, resolve issues, and advance strategic client initiatives
• Drive retention and growth by supporting service agreement renewals, identifying expansion opportunities, and developing formal proposals for additional products and services
• Monitor client satisfaction, communicate insights to internal partners, and recommend actions that improve the client experience and business outcomes
• Promote participation in Fiserv conferences, user groups, and other engagement opportunities that strengthen client partnership and product adoption

Requirements

• 3+ years of experience in relationship management, account management, or business development within the banking, credit union, or financial services industry
• 3+ years of experience working with large, complex financial institutions and aligning solutions to business, operational, and strategic objectives
• Experience developing account plans, managing renewals, and driving revenue growth through consultative client engagement
• Ability to build executive-level relationships, create formal client proposals, and coordinate cross-functional resources to deliver measurable business outcomes
• Bachelor’s degree or an equivalent combination of education, work, and/or military experience

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Additional Information

• Fiserv is an Equal Opportunity Employer and provides accommodations for applicants with disabilities.