Remote Sales Representative

MCI is a rapidly growing tech-enabled business services company in the USA, providing CX, BPO, and cloud technology solutions across various industries. They operate contact centers with on-site and remote agents, focusing on customer experience, scalability, and cost reduction.

Location: Philippines

Responsibilities

• Make outbound calls to prospective and existing customers
• Present and promote products and services effectively
• Identify customer needs and recommend suitable solutions
• Meet or exceed sales targets and performance metrics
• Maintain accurate records of customer interactions and sales activity
• Handle objections and resolve customer concerns professionally
• Stay up to date with product knowledge, promotions, and training
• Follow scripts, policies, and procedures while using available resources
• Escalate complex issues when necessary
• Maintain consistent attendance and adhere to scheduling requirements

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Benefits

• HMO Coverage plus a dependent
• Dental Coverage with in-house assistance worth ₱5,000
• Free meal during training
• Career growth and learning opportunities
• Allowances for rice, clothing, laundry, and meals
• Performance and loyalty bonuses
• Frequent disinfection and fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social skills development and networking
• In-office rewards, raffles, recognition gifts, and treats

Additional Information

• Candidates must complete a full application on the company careers page, including screening questions and a pre-employment test.
• Subject to background/security investigation and drug screening.
• Must be authorized to work in the country where the job is based.