Reservationist - Remote

The Reservations Agent role involves managing reservations and communication channels for a hospitality company, requiring excellent customer service and multitasking skills.

Location: Remote

Salary: $18.00 USD Hourly

Responsibilities

• Manage call activity, email activity, messaging activity, SMS activity and website chat activity at a high, fast volume.
• Actively sell rooms to customers while accurately quoting rates, packages, additional fees, and policies. Upsell to higher priced products or packages when possible.
• Effectively and respectfully communicate with customers verbally and through email or messaging.
• Be aware of individual location promotions, area events, social media activity and digital campaigns to ensure accurate guest communication.
• Develop a full working knowledge of the company brand and each individual location including but not limited to location website, product types, destination information, amenity information and hours, location, policies, fees, and ADA specifications.
• Respond to guest inquiries (through voice, SMS, email, or social media) and assist in resolving customer complaints.
• Accurately post charges and refunds to reservations when necessary.
• Perform department opening and/or closing procedures.
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.

Requirements

• High School Diploma.
• Minimum of at least 18 years of age.
• Hotel, front desk, and/or reservations experience preferred.
• Computer proficiency with the ability to utilize Office 365 as well as Property Management System (PMS) experience.
• Demonstrated talent for interacting with a wide variety of people, ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Solid organizational skills for learning and maintaining information. Ability to quickly find/access data for guest assistance.
• Excellent interpersonal, administrative, telephone and other communication skills.
• Strong customer service abilities. Actively looks for ways to assist customers and coworkers.