Resource Planning & Capacity Lead

Massive Rocket is a rapidly scaling agency specializing in Braze and Snowflake, focused on transforming digital marketing, product, and engineering teams through innovative web, mobile, cloud, data, and AI technologies. They are seeking a Resource Planning & Capacity Lead to own and optimize resource planning processes across the business.

Location: Remote (US)

Responsibilities

• Own the end-to-end resource planning process across active projects, upcoming work, renewals, and future sales pipeline
• Maintain a real-time view of resource availability, utilisation, capability, allocation, and future capacity across the business
• Partner with Growth, PMO, Delivery, Finance, and Operations teams to align project demand with available delivery capacity
• Identify and proactively manage resource risks including over-allocation, under-utilisation, skills shortages, delivery bottlenecks, and capacity constraints
• Translate sales pipeline and commercial forecasts into future hiring, contractor, and workforce planning requirements
• Support revenue forecasting, margin management, and project profitability by optimising resource allocation and billable utilisation
• Establish governance, reporting, and operating cadences for resource planning, ensuring data accuracy and consistent decision-making across teams
• Lead regular resource planning meetings, driving accountability, action tracking, and cross-functional alignment
• Produce clear dashboards and executive reporting on utilisation, capacity, demand forecasting, hiring requirements, and commercial risks
• Continuously improve resource planning processes, tooling, reporting, and operational workflows to support business growth

Requirements

• 5+ years of experience in Resource Planning, Capacity Planning, PMO, Delivery Operations, Workforce Planning, or Professional Services Operations
• Strong understanding of project-based delivery environments within consultancy, SaaS, digital agency, Martech, or professional services organisations
• Proven experience balancing sales pipeline, project demand, resource allocation, utilisation, and commercial delivery priorities
• Strong commercial acumen with experience supporting revenue forecasting, margin management, billable utilisation, and project profitability
• Excellent stakeholder management skills, with confidence partnering across Growth, Delivery, PMO, Finance, Operations, and senior leadership teams
• Highly analytical, process-driven, and organised, with the ability to turn operational data into actionable business recommendations
• Experience using resource planning, PSA, CRM, project management, and reporting tools such as Jira, Monday.com, Smartsheet, Salesforce, HubSpot, Excel, or similar platforms
• Comfortable operating in fast-paced environments, managing competing priorities, and proactively identifying and resolving delivery risks
• Strong communication and facilitation skills, with experience leading cross-functional planning meetings and influencing senior stakeholders
• English proficiency at C1 level

Benefits

• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
• Remote‑First for Life – Work from wherever you feel your best
• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable