Return To Work/Workers Compensation Specialist – Full-Time - AU

A role supporting Australian workers compensation processes, combining administrative, payroll, and injury management skills. The candidate should be highly organized, proactive, and able to work with multiple stakeholders.

Location: Remote (Australia)

Responsibilities

• Manage receipt, logging, and distribution of medical certificates, reports, and insurer instructions.
• Support submission and notification of claims to relevant states.
• Maintain accurate injury management records.
• Assist with coordination of suitable duties and claim updates.
• Follow-up with insurers, rehab providers, and workers for documentation and approvals.
• Track outstanding certificates and return to work plans.
• Manage weekly payroll processing for injured workers.
• Assess and calculate Pre-Injury Average Weekly Earnings (PIAWE).
• Reconcile payroll data with insurer determinations and deadlines.
• Prepare and submit reimbursement requests for wages and costs.
• Reconcile remittances and reimbursements.
• Process medical expense reimbursements.
• Maintain high-volume document workflows, upload, index, and code documents.
• Ensure communication with insurers, providers, and staff is recorded.
• Build relationships with insurers, brokers, treatment providers, and rehab consultants.
• Communicate with injured workers empathetically and professionally.
• Support internal teams for injury management outcomes.
• Ensure compliance with legislation and confidentiality.
• Support audits, reviews, and reporting.

Requirements

• Strong administrative skills managing high-volume documentation.
• Exceptional attention to detail and accuracy.
• Ability to work in a fast-paced environment with deadlines.
• High professionalism, empathy, and interpersonal skills.
• Ability to handle sensitive information confidentially.
• Proficiency in MS Office, payroll systems, injury management platforms.