Reverse Logistics Technical Lead

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. They design, build, and operate automated delivery drones, providing scalable drone delivery services on two continents. As part of Google's parent company, Alphabet, Wing aims to create the preferred means of delivery for the planet.

Location: Remote (US)

Salary: $159,000—$212,000 USD + bonus + equity + benefits

Responsibilities

• Spearhead technical projects focused on the end-to-end reverse logistics lifecycle for returned assets and drones, encompassing diagnosis, harvesting of components, rebuilding, and refurbishment processes.
• Design, develop, and implement streamlined and efficient technical processes for the triage, repair, rebuilding, and refurbishment of assets, ensuring adherence to stringent quality control standards at each stage.
• Collaborate closely with cross-functional teams, including Product Engineering, Manufacturing, and Service Providers, to optimize the overall reverse logistics flow, identify areas for improvement, and drive initiatives that demonstrably reduce costs, improve turnaround times, and enhance the quality of refurbished products.
• Create and maintain comprehensive technical documentation, such as detailed repair manuals, effective troubleshooting guides, and clear training materials, to support internal teams and external partners.
• Take ownership of data analysis and reporting related to technical rebuild metrics, providing insights into performance, identifying trends, and recommending data-driven solutions for continuous improvement.

Requirements

• Bachelor's degree in Engineering (e.g., Industrial, Mechanical, Electrical), Supply Chain Management, Information Technology, or a closely related technical field. A Master's degree in a relevant discipline is highly desirable.
• Minimum of 12+ years of progressive experience in reverse logistics, service engineering, or a related technical role with increasing responsibility.
• 5+ years of people management experience.
• Demonstrated ability to successfully implement and manage technical solutions and systems to optimize repair procedures, product evaluation and process development in support reverse logistics, maintenance or 3PSP maintenance.
• Comprehensive understanding of end-to-end reverse logistics processes, including triage, repair, rebuilding, refurbishment, and disposition strategies.
• Proven proficiency in data analysis and reporting tools, such as SQL, Excel, and Power BI, with the ability to extract meaningful insights and generate actionable reports.
• Experience in evaluating and effectively managing relationships with third-party vendors providing technical solutions and services for reverse logistics.
• Strong ability to analyze end-to-end processes, apply manufacturing statistics and design of experiments principles, and identify data-driven opportunities for continuous improvement.
• Proven track record of successfully managing technical projects and leading cross-functional teams, including experience in asset management, project planning, issue tracking, and task scoping.
• Exceptional problem-solving and analytical abilities with a data-driven approach to identifying root causes and implementing effective solutions.
• Excellent verbal and written communication, presentation, and interpersonal skills with the ability to effectively collaborate and influence stakeholders at all levels.

Benefits

• Bonus, equity, and benefits included.

Additional Information

• The US base salary range for this full-time position is $159,000—$212,000 USD, determined by role, level, and location. The specific salary range will be shared during the hiring process.