Senior Bilingual Business Analyst - Practice Lead (100% Remote)

Join a team of business analysts at TELUS Health, leading a strategic transformation by designing innovative solutions for enterprise clients. This role combines technical business analysis with team management and mentoring, offering growth as both a technical expert and a leader.

Location: Remote (Canada)

Responsibilities

• Translate business requirements into detailed specifications and participate in high-level design and estimation processes
• Design software solutions aligned with solution architecture and technical roadmap
• Work closely with the development team to define functional specifications and required system modifications (including non-functional requirements)
• Provide technical support and leadership in case of incidents or service interruptions to ensure effective resolution
• Design intuitive solutions that add value for users
• Break down development elements into small, user-beneficial increments
• Collaborate with the software product owner (SPO) and key partners in a matrix structure
• Produce documentation for the user community (release notes, guides)
• Document designs within allocated timeframes
• Work with developers and quality assurance to ensure complete understanding of design and alignment of development initiatives
• Support delivery teams (development and QA) to ensure quality deliverables
• Manage and mentor a team of business analysts, fostering their professional development, engagement, and retention
• Stabilize the team in transition and establish a culture of collaboration and excellence
• Navigate matrix structures and cross-functional partnerships to ensure alignment and collective success

Requirements

• Degree in computer science, business analysis, administration, actuarial mathematics, or related relevant field
• 5+ years of relevant experience in business analysis (or equivalent with expertise in managing complex systems)
• 5+ years of experience in team management, facilitation, or mentoring (ideally of analysts or similar roles)
• Experience with CRM solutions, pension/benefits systems, or other complex enterprise systems
• Excellent synthesis ability and great ease in understanding, systematizing, and simplifying technical concepts
• Strong analytical skills
• Ability to understand and use common IT technologies
• Agile mindset and knowledge of Agile/SAFe methodologies
• Fluency in French and English, both spoken and written

Benefits

• Flexibility to work remotely while maintaining work-life balance
• Work on modern and complex enterprise systems impacting thousands of customers
• Influence solutions that create real value for clients
• Hybrid role as mentor and technical strategist
• Collaborative environment that values leadership and mutual trust