Senior Customer Success Manager

Bask is a rapidly growing telehealth platform that empowers entrepreneurs and businesses to launch DTC telemedicine companies easily, with a focus on speed, data-driven decisions, bold ideas, customer obsession, and ownership.

Location: Remote

Responsibilities

• Building logic based questionnaires (asynchronous visits) through the Bask software.
• Helping customers launch and upsell medications from start to finish.
• Triaging Bask software and order related questions and issues for accounts.
• Work AI-first: Use LLMs to draft communications, structure problems, and think through customer needs.
• Validate with real customers and iterate: Test approaches with real patients, providers, and partners.
• Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf.
• Share AI-native workflows: Document prompts, processes, and workflows that work.

Requirements

• 7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience in e-commerce.
• Experience with large- to enterprise-sized customer book of business.
• Creative problem solver with a determination to succeed.
• Independent and motivated, with the wisdom to seek help where needed.
• An entrepreneur.
• Highly articulate, ability to communicate effectively both when speaking and writing.
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment.
• Comfortable collaborating with different teams (product, sales, marketing, etc.).