Senior Engineer - Managed Services - Mainframe Z/OS ISV

The role involves z/OS operating system installation, customization, support, and troubleshooting on IBM mainframes, including supporting ISV products and planning upgrades. It requires supporting disaster recovery, system performance, and client infrastructure solutions, with a focus on mainframe environments.

Location: Remote (US)

Salary: $107,300.00 - $150,180.00 per year

Responsibilities

• Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP)
• Ensures system improvements and/or modifications are implemented.
• Develops, enhances and/or supports technical approaches for audits and scalable implementations of large, complex mainframe environments
• Identifies and resolves performance issues
• Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules
• Participates in ongoing development and improvement of installation standards
• Provides team members with technical training and/or mentoring as needed
• Provides primary support for reported problems related to software in assigned area of responsibility and related products
• Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products
• Performs a variety of technical tasks in support of Managed Services customers, including installation, maintenance, upgrades, troubleshooting, network configuration, security, database management, disaster recovery planning, scripting, and customer incident management
• Addresses and updates customer incident tickets and change orders, providing status information
• Creates reports in response to business needs
• Develops, documents, and maintains policies, procedures, and training plans for systems and database administration
• Develops reusable assets for the Managed Services practice
• Works with account management to support client relationships
• Partners with the Managed Services Continuous Improvement team on pre-sales support and service design
• Provides technical input for project scope, cost, and effort estimation
• Works with project managers on project plans and timelines
• Ensures compliance with time entry guidelines
• Attends training and obtains industry certifications as needed

Requirements

• Bachelor’s degree in Information Systems, Information Technology, Computer Science, or related field and 5 years experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions, OR
• 9 years experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions

Benefits

• Pay range: $107,300.00 - $150,180.00 depending on experience and skill set
• Annual bonus target of 10% subject to plan terms
• Benefits overview: https://cdw.benefit-info.com/

Additional Information

• CDW is committed to being an AI-fluent organization, encouraging curiosity, learning, and AI integration.
• CDW values an equitable, transparent, and respectful hiring process.
• CDW is a Fortune 500 technology solutions provider focused on trust, collaboration, and innovation.
• The company promotes a culture of support, learning, and impactful work.