Senior Manager, Customer Enablement

CaptivateIQ is expanding its platform to solve broader sales planning challenges and is seeking a Senior Manager, Customer Enablement to lead this transformation. The role involves reimagining customer enablement in an AI-forward world, building infrastructure, capabilities, and a team to support this vision.

Location: Remote

Salary: $141k–$200k

Responsibilities

• Build an AI-Native Education Engine to enable customers effectively using AI-powered delivery, adaptive content, and contextual help.
• Map the customer journey, identify friction points, and embed guidance and AI-assisted help into the product.
• Surface enablement data and customer friction patterns to inform product development.
• Manage and develop a team across content, learning experience design, training delivery, and knowledge management.
• Define success metrics such as product adoption, feature utilization, time-to-value, support deflection, and retention influence, and build feedback loops.

Requirements

• 6+ years in customer education, enablement, or learning within B2B SaaS with team leadership experience.
• Experience leading transformation from traditional to embedded, responsive enablement models.
• AI fluency with experience integrating AI tools into content creation, delivery, or personalization workflows.
• Customer-outcome orientation focusing on adoption, time-to-value, and independence.
• Operational rigor in content operation, measurement, and strategic shift.
• Strong technical aptitude in data modeling, workflow automation, and complex domains.
• Data-informed decision making with metrics and business outcome focus.
• Exceptional communication skills for cross-functional stakeholder alignment.

Benefits

• Comprehensive Healthcare coverage for employees and dependents.
• Flexible Time Off including vacation and mental health days.
• Annual stipends for professional development and caretaking.
• Work anniversary bonuses.
• Retirement savings plan (US-Only).
• Latest Apple hardware and premium tools.
• Inclusive community with Employee Resource Groups.

Additional Information

• Only emails from @captivateiq.com are trusted for recruitment.
• Beware of recruitment scams; the company will never ask for personal information or payment upfront.
• Participates in E-Verify for employment eligibility in the US.