Senior Patient Activation Specialist

Guideway Care is The Patient Activation Company™ that utilizes proprietary models and AI-powered technology to activate patients and overcome barriers to action.

Location: Remote (US)

Salary: $15–$25 per hour

Responsibilities

• Handle complex patient interactions including escalations or high-priority cases.
• Support new staff through feedback, mentoring, and quality assurance activities.
• Oversee appointment scheduling, insurance verification, and patient follow-ups.
• Collaborate with clinical and administrative teams to ensure seamless patient care coordination.
• Contribute to improving workflows and performance metrics within the call center.
• Manage multiple clients in a fast-paced environment.
• Perform other duties necessary to drive company values and mission.

Requirements

• Advanced communication and customer service skills, with the ability to handle sensitive patient information compassionately.
• Knowledge of medical terminology, healthcare procedures, and HIPAA compliance.
• Strong multitasking and problem-solving abilities. Managing multiple screens, systems, and calls efficiently.
• Proficiency with call center and EHR systems (e.g., CxOne, Epic, Athena, ECW).
• Team leadership or support experience. Assisting with escalations, coaching team members, or monitoring call quality.
• Analytical and organizational skills. Maintaining patient records, tracking service metrics, and ensuring compliance.
• Proficiency with technology. Keyboarding, dual monitors, and audiovisual devices.
• Empathy and patience under pressure.
• Strong ethical judgment and confidentiality.
• Adaptability to evolving healthcare technologies and telemedicine standards.
• Positive team attitude and leadership presence.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Flexible Spending Account (FSA)
• Company paid short- and long-term disability
• Employee Assistance Program
• Life Insurance
• Accident insurance
• Other voluntary benefit programs
• 401(k) retirement plan with a company match

Additional Information

• Able to work remotely at home in a private HIPAA compliant workspace.
• Able to house company equipment needed to perform job.
• Broadband Internet Access with minimum speeds of 24 Mbps download and 4 Mbps upload.
• Immigration or work visa sponsorship will not be provided.
• Physical Demands include hearing in normal range, good visual acuity, and ability to sit for long periods.
• Access to EMR system may require use of personal mobile device for authentication.
• Candidates must complete background check, drug screening, identity verification, and employment verification prior to employment.