Senior Product Manager II - AI Platform & Agentic Experience

Redox is a healthcare data interoperability platform that connects and powers real-time healthcare data exchange across a network of over 12,000 systems and organizations, including electronic health record systems. The company processes over 1.2 billion messages per month and aims to accelerate healthcare's transformation with useful data.

Location: Remote (US)

Salary: $185k–$205k

Responsibilities

• Own the complete AI platform portfolio across three categories: AI-enabled UX, AI agents (MCP/agentic automation), and AI in data processing.
• Drive embedded AI features from internal alpha through production — managing rollout criteria, prompt iteration, success rate thresholds, and the decision framework for when each feature is ready for customer availability.
• Define and maintain Redox's AI investment framework: KPIs, rollout criteria, cost guidelines, and the research agenda for what we still need to learn (monitoring, agentic loops, RAG, re-prompting).
• Manage beta relationships for agentic use cases across multiple customer segments.
• Lead Redox's agentic product strategy — starting with the MCP Server as the current foundation, expanding into native agent support for high-value customer workflows throughout 2026, with a clear 2027 vision & roadmap.
• Equip sales and CS to position Redox's AI platform story accurately.
• Scope and drive overall platform features required to unlock new use case, channel partnerships, & commercial success in the Enterprise customer base.
• Ensure complex infrastructure work (VPN configurations, multi-tenant patterns, integration partner requirements) is scoped clearly and investments are made with commercial need.

Requirements

• Minimum of 8+ years of Product Management experience in a B2B SaaS software company, ideally in the Healthcare technology space.
• Track record shipping AI or ML-powered features from internal alpha through production — including defining rollout criteria, measuring success, and iterating.
• Familiarity with LLMs, prompt engineering, and agentic architectures.
• Technical depth sufficient to engage with engineering on API design, architecture decisions, and infrastructure constraints without needing everything translated.
• Proven ability to drive a step change in the performance of a product and the value delivered to customers.
• Strong communication and critical thinking skills to articulate complex issues clearly and drive progress in ambiguous or uncertain situations.
• Balances day-to-day execution with strategic, long-term thinking, anticipating future possibilities and impacts on the business.
• Builds consensus and gains commitment by providing sound rationale for recommendations that effectively address stakeholder needs and concerns, including C-Suite.
• Uplevels how we work with a focus and interest in contributing to a strong product management culture.