Senior Product Manager — Intelligent Service Management

This role involves owning the vision, strategy, and roadmap for intelligence and analytics within Matrix42's service management platform, focusing on AI, analytics, and service management expertise.

Location: Europe Remote (Germany or Romania preferred)

Responsibilities

• Own the intelligence & analytics roadmap end-to-end
• Define success metrics and build ROI narratives for IT leaders and decision-makers
• Drive validation through prototyping and rapid experimentation
• Shape self-service analytics experiences — configurable dashboards, portals, guided workflows
• Collaborate with engineering, data, product marketing, UX, and go-to-market teams
• Engage directly with enterprise customers and partners to shape direction

Requirements

• Experience in ITSM/ESM or service management software
• Strong analytical mindset with background in analytics, BI, or data-driven products
• Practical AI/ML exposure and a prototyping-first approach
• Customer-facing product management experience in enterprise SaaS
• Ability to communicate across C-level, sales, and engineering stakeholders
• Familiarity with service management platforms and self-service design

Benefits

• 30 vacation days
• Flexible self-managed working hours
• Hybrid setup supporting remote work
• Opportunity to contribute to European growth in Service Management
• Support for personal and professional growth