Senior Regional Product Support Manager

The role is for a Senior Regional Product Support Manager specializing in Mining, Oil & Gas, providing second-level service support, field inspections, and warranty support within the US Southwest region.

Location: Remote (US)

Salary: $122,741 - $199,454/yr

Responsibilities

• Provide second-level service support to the distribution network while maintaining clear and regular communication between the field, customers, and internal teams.
• Partner with the distribution network to quickly address customer complaints, resolve service concerns, and strengthen the overall customer experience.
• Prepare and deliver professional service-related presentations to customers, management, and internal staff.
• Oversee and perform field inspections of failed parts to identify primary cause of failure, document findings through company reporting protocols, and support actions that reduce future incidents.
• Make informed recommendations and decisions on next steps for warranty-related situations while following established company procedures and protocols.
• Travel up to 75% within the assigned area of responsibility, with some international travel as required.

Requirements

• 9+ years of service support experience in lieu of a degree, OR
• Associate degree in engineering or business with 7+ years of service support experience, OR
• Bachelor’s degree in engineering or business with 5+ years of service support service experience, OR
• Master’s degree in engineering or business with 3+ years of service support experience, OR
• JD/PhD in engineering or business with 1+ years of service support experience
• U.S. Citizen or U.S. Permanent Resident authorized to work in the U.S. without sponsorship

Benefits

• Base pay and a discretionary bonus plan.
• Health, dental, vision, disability, life and accidental death & dismemberment insurance.
• Flexible spending account; health savings account.
• 401(k) retirement savings plan with a company match.
• Employee Assistance Program.
• Paid Time Off; paid holidays; paid parental and family care leave.
• Tuition reimbursement; long-term incentive plan.

Additional Information

• Position covers the Southwest US region with frequent travel to Utah, New Mexico, Texas, and other states.
• Relocation assistance is not available.
• The role is within Rolls-Royce Power Systems, supporting mtu power solutions, focusing on digitalization and electrification for energy and mobility challenges.