Senior Technical Account Manager, Microsegmentation - Mumbai

The Technical Account Manager role involves leveraging technical expertise to optimize Guardicore platform value through micro-segmentation, ZTNA, and DNS Firewall solutions, working with enterprise customers to ensure their success.

Location: Remote (US)

Responsibilities

• Serving as the dedicated technical resource, assisting the customer with optimal platform configuration and use case strategy to drive maximum value
• Aggregating technical challenges and collaborating with Guardicore's services and support teams to ensure speedy resolution
• Building a complete picture and success plan of a customer's environment, processes, and deployment characteristics
• Becoming the internal champion and voice of the customer, liaising with product, support, services, and other teams for long-term success
• Maintaining operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer Health
• Working remotely with our customers, with the ability to travel on-site when required

Requirements

• 7+ years of relevant experience in Enterprise Networking, CyberSecurity, or DevOps, in a customer-facing role
• Demonstrate a working knowledge of networking protocols, firewalls, and basic cybersecurity principles
• Troubleshooting and deployment experience with Windows and Linux environments, and building solutions with basic scripting and API (i.e., Python, REST)
• Proven experience in developing productive relationships with multiple levels in an organization, from CISO to Engineers
• Communication and presentation skills with passion and excitement for learning, business communication and embracing new technologies
• Possess CISSP/ CCSP/ CISM/ CEH/ CCIE Security or any of the following from GIAC (GCIA/ GCIH/ GCED/ GMON)

Benefits

• Flexible working options through Akamai's FlexBase program, allowing work from home, office, or both
• Opportunities for growth, development, and achievement within the company
• Comprehensive benefits covering health, finances, family, work-life balance, and personal pursuits