Senior Technical Success Manager - West

Amplitude is a leading AI analytics platform that helps organizations analyze, test, and optimize user experiences using embedded AI Agents. The company values humility, ownership, growth mindset, and customer-centricity, and is committed to diversity, equity, and inclusion.

Location: Remote (US, PST time zone)

Salary: $151,000 – $227,000

Responsibilities

• Own customer deployment, adoption, and outcomes for a portfolio of 25-35 accounts, from presales through renewal.
• Lead deployment planning and implementation, including scoping, creating deployment plans, kickoff meetings, use case alignment, managing internal and partner teams, and project reporting.
• Track and manage risks and issues across active deployments, driving resolution.
• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement.
• Drive product adoption by running live working sessions, identifying new use cases, and showcasing platform capabilities.
• Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal.
• Build and deliver executive business reviews connecting platform usage to business impact.
• Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities.
• Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities.
• Continuously improve operations by developing playbooks, sharing best practices, and finding new ways to drive outcomes.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, or similar customer-facing role in B2B SaaS.
• 2+ years of experience leading enterprise software deployments with change management and data governance.
• 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts.
• Experience co-owning renewals and contributing to expansion pipeline with sales.

Benefits

• Excellent medical, dental, and vision insurance with employer-paid premiums for employees.
• Flexible time off, paid holidays.
• Fidelity 401/K.
• Generous stipends for wellness, transit, learning, home office equipment.
• Parental benefits including paid parental leave, fertility benefits, adoption, and surrogacy support.
• Mental health and wellness benefits including coaching, therapy, and medical memberships.
• Employee Stock Purchase Program.

Additional Information

• Candidates must be located in the PST time zone.
• This role is eligible for equity, benefits, and other compensation.
• Salary range varies by location, e.g., $168,000 - $252,000 in San Francisco Bay Area, $151,000 - $227,000 outside of Bay Area and in Washington state.