Senior User Researcher II - Connected Stores

Instacart's UX Research Team is seeking a Senior User Researcher II to lead impactful research in grocery technology, focusing on in-store retailer operations and international market insights.

Location: Remote (Canada)

Salary: $161,000—$170,000 CAD

Responsibilities

• Lead mixed-methods research to understand grocery journeys and in-store cart usage in priority markets, and how new technologies can modernize retailer operations and associate workflows.
• Plan and execute evaluation and tactical studies to support EU post-launches, including usability tests, surveys, concept and prototype testing, and opportunity sizing.
• Conduct in-store research on smart cart and Connected Stores prototypes; coordinate with retailers and EU vendors to run safe, ethical, and repeatable field studies that drive rapid iteration.
• Define research plans, sampling strategies, and success metrics; ensure representative participant recruiting and high-quality data across countries and languages.
• Synthesize qualitative and quantitative data into clear, decision-ready narratives; influence senior stakeholders across product, design, engineering, and go-to-market functions.
• Manage external research partners and vendors in Europe, setting standards for quality, timelines, and budget while navigating time zones and local nuances.
• Scale research impact by building playbooks, templates, and repositories; mentor partners on lightweight, self-serve methods where appropriate.

Requirements

• 6+ years of hands-on UX research experience as an individual contributor in a product development environment.
• Proven mixed-methods expertise across qualitative and quantitative approaches (e.g., interviews, ethnography, diary studies, usability testing, surveys, behavioral analytics) with strong methodological rigor and sampling strategy.
• Strong judgment balancing methodological choice and time management to drive confident findings.
• Demonstrated experience conducting research in Europe, including leading fieldwork or managing EU-based vendors; comfortable collaborating across EU time zones.
• Track record translating research into product strategy and execution for complex, multi-stakeholder products (e.g., enterprise, platform, or marketplace environments).
• Ability to independently scope, execute, and analyze studies end-to-end using industry-standard tools (e.g., survey programming and remote testing platforms; proficiency with spreadsheets and analytics dashboards; familiarity with SQL or similar is a plus).
• Exceptional storytelling and stakeholder management skills; experience presenting to senior cross-functional audiences and driving alignment on decisions.
• Willingness to travel domestically and internationally up to 20% for fieldwork, including in-store research.
• Authorization to work in the United States.

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
• This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.
• Offers may vary based on many factors, such as candidate experience and skills required for the role.
• This role is eligible for a new hire equity grant as well as annual refresh grants.