ServiceNow Sr. Platform Architect

A ServiceNow Architect responsible for high-level design, development, and implementation of ServiceNow applications across various modules, providing leadership, technical expertise, and strategic architecture to ensure successful enterprise-wide solutions.

Location: Remote

Responsibilities

• Lead / Participate in Client Workshops to gather business & technical requirements / user stories
• Consult customers and team members on industry and ServiceNow best practices
• Deliver on Scoped Application Development and integrations
• Configure / Build Application UI and Workflows
• Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards
• Adhere to ServiceNow development standards
• Development of required integrations components (SSO, LDAP, REST/SOAP Web Services)
• Service Catalog structuring and Portal Development (Widget configurations)
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Follow SDLC best practices including those around proper testing and code documentation
• Follow the organization’s change management policy for all configuration changes, including vendor made changes
• Ensure solution designs support usability, scalability, and long‑term maintainability.
• Develop and contribute to client‑facing documentation including process documentation, training materials, and release notes.
• Document solution and integration models as relevant for project and client teams to consume.
• Leverage NOW Create documentation to drive alignment with ServiceNow standards and best practices.
• Contribute to the evolution of Nordic ServiceNow delivery standards, templates, and accelerators.
• Share knowledge and best practices within the ServiceNow communities of practice.
• Support practice leadership with estimation inputs, solution scoping, and pre‑sales discovery when needed.

Requirements

• Deep knowledge of ServiceNow architecture and stack development objects (CMDB, Workflows, Scripting, ACLs, etc.)
• Familiarity with modules like CSM, HCLS, ITSM, ITOM, HRSD, ITAM, and App Engine
• Familiarity with Service Bridge architecture
• Familiarity with Domain Separation architecture
• Understanding of JavaScript (Server-side and Client-side in ServiceNow)
• Glide API, Business Rule, Script Includes, UI Action, Client Scripts
• Integration skills (REST, SOAP, MID Server, Integration HUB)

Additional Information

• Remote position
• Must be accessible and available to perform work functions at any time, including nights, weekends and holidays
• Travel up to 25% of the time