Site Reliability Engineer

The Site Reliability Engineer is responsible for maintaining and enhancing the reliability, security, and performance of customer-facing web and mobile applications, collaborating with development and security teams, managing Azure DevOps pipelines, and ensuring high uptime and security.

Location: Remote

Responsibilities

• Monitor, maintain, and optimize production web applications for reliability, uptime, and performance.
• Collaborate with front and backend developers to ensure robust application health, efficient data flows, and rapid issue resolution.
• Triage, investigate and drive customer support issues to resolution, performing root cause analysis and minimizing downtime.
• Lead efforts to identify, remediate, and document security vulnerabilities in application code, partnering with security teams for best practices.
• Implement and maintain application-level monitoring, logging, and alerting to proactively identify and address issues.
• Collaborate with cross-functional teams (Product Owners, DevOps, Security and Compliance, Support) to deliver seamless end-to-end customer experiences.
• Create and maintain technical and procedural documentation for systems, integrations, and processes.
• Manage and optimize Azure DevOps pipelines, CI/CD processes, and production deployments.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field; demonstrated experience may be accepted in lieu of a degree.
• 4+ years of professional experience in software development with a focus on application maintenance, customer support, and reliability engineering.
• Experience remediating security vulnerabilities and implementing secure coding practices.
• Proven ability to troubleshoot, optimize, and enhance application performance in high-scale production environments.
• Experience with monitoring, logging, and observability tools (e.g., New Relic, Datadog, Splunk, Azure or AWS observability).
• Hands on experience working with and developing backend technologies and frameworks including Node.js, TypeScript, SQL/NoSQL databases.
• Hands on experience working with and developing frontend technologies including ReactJS, NextJS, Vercel.
• Strong experience with Azure DevOps, CI/CD pipelines, and production deployments.
• Familiarity with container orchestration (Docker, Kubernetes) and cloud platforms (Azure preferred).
• Strong analytical and problem-solving skills.
• Excellent collaboration and communication abilities.
• Self-motivated, detail-oriented, and organized.
• Experience in healthcare or other highly regulated industries.
• Familiarity with security frameworks (OWASP, CVSS, MITRE ATT&CK).
• Experience with automated testing, infrastructure-as-code (Terraform), and event-driven architectures.