Sr Director, Practice Lead

Sureify is seeking a Practice Lead, Professional Services to lead end-to-end service delivery for a strategic life and annuity insurance carrier partnership. The role involves managing implementation programs, managed services, and technical delivery to ensure client success and measurable business value.

Location: Remote (US)

Salary: $210,000—$245,000 USD

Responsibilities

• Lead all aspects of Professional Services delivery for the account, including implementation, managed services, and technical services
• Ensure programs are delivered on time, within scope, and aligned to business objectives
• Establish clear accountability, governance, and success metrics across all workstreams
• Build and lead a high-performing, client-focused delivery team
• Drive a culture of ownership, quality, and continuous improvement
• Ensure the right structure, talent, and processes are in place to support long-term success
• Implement consistent delivery methodologies, KPIs, and reporting
• Proactively manage risks, dependencies, and changing priorities in a complex enterprise environment
• Continuously improve delivery efficiency, quality, and scalability
• Serve as the senior delivery leader and trusted partner to client stakeholders
• Engage directly with business and technology executives to guide priorities and outcomes
• Provide candid, constructive perspective to ensure alignment and successful delivery
• Identify opportunities to expand services and deepen the partnership
• Partner with Sales to support renewals, upsell, and new initiatives
• Ensure strong alignment between client needs and Sureify’s platform and roadmap
• Work closely with Product, Engineering, and Sales to align on priorities and delivery
• Support solutioning and scoping for new initiatives
• Ensure smooth transitions from sales to delivery and into ongoing services

Requirements

• 10+ years of experience in professional services, program delivery, or consulting, ideally within life and annuity insurance
• Proven experience leading large-scale enterprise implementations and ongoing services
• Strong executive presence with the ability to build credibility with senior stakeholders
• Experience managing complex, multi-workstream delivery environments
• Demonstrated ability to drive operational rigor and delivery accountability
• Ability to balance client advocacy with thoughtful pushback
• Strong cross-functional leadership and communication skills
• Bachelor’s degree required; MBA or equivalent experience preferred
• Ability to travel to the client every 6-8 weeks

Benefits

• Lead delivery for a highly strategic client with meaningful business impact
• Be part of a growing InsurTech company shaping the future of the Life & Annuity industry
• Work alongside a collaborative, high-caliber team focused on client success
• Competitive compensation and remote flexibility