SRE Engineer Contractor

Join IPSY as a Site Reliability Engineer Contractor to help keep their platform fast, available, and resilient for millions of users. The role involves monitoring, incident response, automation, and collaboration with engineering teams to ensure reliable service delivery.

Location: Remote (Mexico or Colombia, PST time zone)

Responsibilities

• Build and maintain observability across the platform in Datadog: dashboards, monitors, APM, log pipelines, and alerting tied to user impact.
• Define and track SLIs, SLOs, and error budgets for services, and use them to drive reliability discussions.
• Participate in the on-call rotation and serve as an SRE Partner during incidents: triage, classify priority, validate hypotheses, and support resolution.
• Drive incident response, meet response times, and document status, findings, and next steps.
• Manage escalation and alerting through Opsgenie, and post updates to incident Slack channels.
• Own shift handoffs and RCA continuity, ensuring notes are complete and incident ownership transfers smoothly.
• Contribute to blameless post-incident reviews, identifying root causes and action items.
• Automate toil: build scripts, tooling, and self-healing/remediation to reduce manual work.
• Leverage AI tools to accelerate debugging, generate runbooks, draft RCAs, and automate.
• Help improve the reliability of cloud and third-party stacks (AWS, Netlify, CommerceTools, Auth0, Contentful).
• Contribute to CI/CD reliability, deployment safety, and infrastructure-as-code practices.
• Maintain and improve SRE runbooks and triage workflows.

Requirements

• A great attitude, ownership, and eagerness to learn and try new things.
• Hunger for automation: scripting repetitive work and building tooling.
• Comfort with AI tools and applying them to debugging, documentation, and automation.
• Experience with observability and monitoring tools, especially Datadog.
• Experience in on-call and incident response, including triage and post-incident reviews.
• Understanding of SRE fundamentals: SLIs, SLOs, error budgets, reducing toil.
• Knowledge of cloud infrastructure, preferably AWS, and microservice architectures.
• Scripting skills (Python, Bash, etc.) and understanding of code across services.
• Familiarity with CI/CD pipelines and infrastructure-as-code (Terraform).
• Strong communication skills and ability to work across time zones.

Benefits

• Competitive salary (USD)
• Paid time off and work from home flexibility

Additional Information

• We celebrate diversity and are an equal-opportunity employer.
• Contact us for reasonable accommodation.
• Based in the US, partnered with DEEL for employment compliance.
• Submit a resume/CV in English.