Strategy and Operations Lead

PatientIQ is a fast-growing health tech company on a mission to improve patient outcomes, partnering with healthcare providers, medical device companies, and researchers to analyze patient-reported outcomes data at scale.

Location: Chicago, IL or remote (not specified)

Responsibilities

• Own PatientIQ's portfolio of strategic initiatives—governing the company's highest-priority work from prioritization through execution, ensuring every initiative has clear ownership, measurable outcomes, and executive visibility
• Lead complex cross-functional initiatives from strategy through execution, partnering across Product, Commercial, Customer Success, Engineering, Finance, and Operations to deliver measurable business results
• Help build and scale PatientIQ's Strategic Program Office (SPO) by establishing the governance, operating cadence, portfolio management, and accountability mechanisms that enable the company to execute at scale
• Partner with the Chief of Staff and executive leadership team on strategic planning, executive operating rhythms, organizational priorities, board and leadership communications, and other high-impact initiatives critical to the business
• Develop executive-ready analyses, recommendations, and communications that translate complex information into clear decisions, align stakeholders, and enable faster, higher-quality execution
• Define and measure business impact by establishing KPI frameworks, tracking strategic initiatives, surfacing risks early, and ensuring investments deliver measurable operational and commercial outcomes
• Champion AI-enabled ways of working by standardizing AI-powered workflows, automating manual processes, and embedding AI into how teams plan, communicate, analyze, and execute—creating meaningful leverage across the organization
• Drive accountability across the organization by clarifying ownership, facilitating decision-making, removing execution roadblocks, and maintaining momentum on the company's most important priorities

Requirements

• 2-4 years of experience in management consulting, investment banking, private equity, corporate strategy, or business operations at a high-growth SaaS or technology company
• Exceptional analytical and problem-solving skills, with the ability to structure ambiguous questions, identify the most important issues, and develop clear, actionable recommendations
• Strong written and verbal communication skills, including experience producing concise, executive-ready materials independently
• Demonstrated ability to lead complex, cross-functional initiatives and drive accountability across teams without formal authority
• Strong business judgment—you understand when to analyze further, when to make a recommendation, and when to push an organization toward a decision
• Highly organized and detail-oriented, with the ability to manage multiple high-priority initiatives while maintaining a clear view of the broader business context
• Comfort operating in a fast-moving environment where priorities evolve, information may be incomplete, and the path forward is not always defined
• High ownership mindset—you do not wait for perfect direction and are comfortable building structure, defining the work, and driving it to completion
• Strong aptitude for AI and modern productivity tools, with an interest in using technology to improve analysis, communication, and organizational efficiency
• Exposure to go-to-market strategy, revenue operations, product strategy, healthcare technology, or B2B SaaS is a strong differentiator
• Bachelor's degree required

Benefits

• Mission-driven work. We're solving a hard problem that matters — improving patient outcomes through better data. Every person here is working on something real
• True idea meritocracy. Great ideas win, regardless of title. We encourage every team member to challenge the status quo
• World-class team. You'll work alongside people who are at the top of their fields in health tech, enterprise software, and clinical science
• Fast-growing. We're building the largest platform for healthcare providers and industry to collaborate — and we're just getting started
• Great benefits. Top-notch health, dental, and vision. 401(k). Flexible PTO — we trust you to take the time you need. Professional development stipends
• Real ownership. This is not a role where you maintain someone else's playbook. You'll build, shape strategy, and see your impact directly